Sunday, March 29, 2009

Hotmail and Safari Mac Fix

Some of you Mac users may have noticed that you can't get into Hotmail using Safari lately, or you can get in but can't view any emails.

Luckily, there's a fix.

First, go to the Advanced tab of Safari's Preferences and check the box next to "Show Develop menu in menu bar".

Next, go to Hotmail, and log in if you can.

Now, in the newly added Develop menu, choose User Agent, and choose Firefox (the latest one available).

That's it. Now you'll be able to use Hotmail like normal.

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Thursday, March 26, 2009

Skype Users May Have Trouble Logging Into SU's Wireless

We have become aware of an issue with some wireless users not being able to log onto the SU wireless network with Windows laptops that have Skype installed, specifically when Skype is set to run automatically at startup.

Apparently, Skype and the Nevis Agent share at least one resource or port, and the Nevis Agent will not work if Skype is already running (as it is when it is set to run at startup).

The solution, obviously, is to remove Skype from running automatically at startup. For Windows users, go to Tools > Advanced > Options and uncheck "Start Skype when I start Windows." You can also uncheck the box at the login screen. For Macintosh users, open System Preferences then click on Accounts. You'll find and be able to remove Skype under the "Login Items" tab.

Once you have logged into the SU wireless service, you may start and use Skype normally. Skype will run with the Nevis Agent already running, but not vice versa.

Note that this also affects students using the Nevis Agent to log into their residential hall network.

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Wednesday, March 25, 2009

Securely Delete Files using Mac OS X

When you delete a file from your computer, it doesn't really erase the file, all that you do is remove references to that file. Anyone with a third-party recovery program can potentially extract that data that you thought you've erased.

So how do you keep people from accessing your deleted files? The only thing you can do is to write over the files--this copies non-sensitive data over your old files, making them unrecoverable. Usually this is done by writing zeros over your data; the more times it writes over the data, the more secure the removal is.

In most operating systems, the only way to do this is to reformat the drive; but this removes all the data from the drive, including data and programs you want to hold onto. This becomes a labor-intensive process.

Luckily, the Macintosh OS X operating system includes a feature that allows you to securely delete your files without having to reformat. The Finder includes a Secure Empty Trash feature that not only securely erases data, but its seven pass method meets the U.S. Department of Defense standards for erasing files.

To use this feature, move the files you want to securely erase to the trash, either by dragging and dropping, by selecting the files and choosing File > Move to Trash, or by selecting the items and pressing Command-Delete on your keyboard.

Once the files are in your trash, Choose Finder > Secure Empty Trash from the menu bar.



You'll receive a verification dialog that warns you that you're about to securely erase items in the Trash forever. Click OK to continue.

Depending on the size and number of files that you have chosen to delete, this process can take a while to complete. Finder will show a progress bar that will allow you to monitor its progress, though it won't tell you how long it might take.

Later, we'll go over how to securely erase your free space on your Macintosh, including previously deleted files, by using Disk Utility.
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First Entry

This is basically the testbed for the IT Help Desk online web journal. We'll be adding different authors here to add posts, columns, etc. In the meantime, I'm going to use this as placeholders for ideas that we may recreate later.
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