We have become aware of an issue with some wireless users not being able to log onto the SU wireless network with Windows laptops that have Skype installed, specifically when Skype is set to run automatically at startup.
Apparently, Skype and the Nevis Agent share at least one resource or port, and the Nevis Agent will not work if Skype is already running (as it is when it is set to run at startup).
The solution, obviously, is to remove Skype from running automatically at startup. For Windows users, go to Tools > Advanced > Options and uncheck "Start Skype when I start Windows." You can also uncheck the box at the login screen. For Macintosh users, open System Preferences then click on Accounts. You'll find and be able to remove Skype under the "Login Items" tab.
Once you have logged into the SU wireless service, you may start and use Skype normally. Skype will run with the Nevis Agent already running, but not vice versa.
Note that this also affects students using the Nevis Agent to log into their residential hall network.
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